Shipping Policy – Gymshard

At Gymshard, we know waiting for your new gym clothing—whether it’s a men’s compression tee for weightlifting or women’s leggings for yoga—should be exciting, not stressful. This Shipping Policy outlines how we process, package, and deliver our men’s and women’s activewear, ensuring your order arrives safely, on time, and ready for your next workout. By placing an order with us, you agree to the terms below, which align with our Terms of Purchase and Privacy Policy.

1. Order Processing Time

After you receive your Order Confirmation email (sent once we’ve verified your payment, confirmed gym clothing availability, and double-checked your selected size for men’s/women’s fits), we begin preparing your order for shipment. Our standard processing timeline is:

1-3 business days (Monday to Friday, excluding weekends and public holidays).

Processing time may be extended in the following cases—we’ll notify you via email if this happens:

Custom or Limited-Edition Items: Personalized gym clothing (e.g., custom-printed men’s tanks, monogrammed women’s sports bras) requires additional production time (3-5 business days, clearly stated on the product page).
High-Volume Periods: Peak seasons like New Year’s fitness resolutions, summer workout prep, or holiday gifting may add 1 business day to processing—we’ll post delay notices on our website homepage in advance.
Incomplete Information: If your shipping address is missing details (e.g., apartment number, zip code) or we need to confirm your size (e.g., for men’s broad-fit shorts or women’s plus-size leggings), we’ll reach out to you—resolving this may extend processing by 1 business day.

You’ll receive a Shipment Confirmation email once your order leaves our warehouse, including a tracking number to monitor its journey.

2. Delivery Timelines & Shipping Costs

We offer reliable, global shipping for all men’s and women’s gym clothing, with consistent timelines and no hidden fees—designed to get your gear to you when you need it.

2.1 Delivery Timeline

Regardless of your location (domestic or international), all orders will be delivered within 6-12 business days from the date your order ships. This timeline accounts for standard transit time, carrier handling, and (for international orders) basic customs clearance—but does not include unexpected delays like severe weather or regional logistics disruptions (we’ll notify you if these affect your delivery).

2.2 Shipping Costs

We’re proud to offer global free shipping for every order—no minimum purchase required. Whether you’re buying one pair of women’s yoga leggings, a men’s hoodie, or a full workout set, you’ll never pay extra for shipping. This includes:

Domestic orders: Shipped via USPS Priority Mail or equivalent carrier.
International orders: Shipped via DHL eCommerce or USPS International—both reliable for activewear (e.g., preventing compression gear from being crushed in transit).

No hidden surcharges, no weight-based fees—just free shipping, every time.

3. Order Tracking

We provide full tracking for every order so you can stay updated on your gym clothing’s journey:

After your order ships, you’ll receive a Shipment Confirmation email with a unique tracking number and a direct link to the carrier’s tracking page (e.g., USPS, DHL).
Click the link or enter the tracking number on the carrier’s website to view real-time updates, including:
When the order leaves our warehouse.
When it arrives at regional sorting facilities (domestic or international).
Estimated delivery date (aligned with our 6-12 day timeline).
Confirmation of delivery (including who signed for it, if required by your location).

If tracking information isn’t updating within 2 business days of shipment, contact us at [email protected]—we’ll work with the carrier to resolve gaps (e.g., missing scans for international orders).

4. International Shipping: Customs & Duties

For international orders, please note the following to avoid delays or unexpected costs—critical for ensuring your gym clothing arrives without hold-ups:

Customs Duties & Taxes: Gymshard does not cover customs duties, import taxes, or fees imposed by your country’s customs authority. These charges are the responsibility of the recipient and must be paid directly to the customs office upon delivery. We recommend checking with your local customs agency before ordering (e.g., VAT rates for EU countries, import fees for Australia) to understand potential costs for men’s/women’s activewear.
Customs Documentation: We include all required paperwork (e.g., commercial invoice, product description, value declaration in USD) to facilitate clearance. We accurately label items as “activewear/gym clothing” (not “gift” or “sample”) to comply with customs rules—mislabeling can lead to delays or fines.
Restricted Items: Most countries allow gym clothing, but some have restrictions on certain materials (e.g., animal-based fabrics like leather accents on men’s shorts). If your order contains a restricted item, we’ll notify you immediately and cancel the item (or entire order) with a full refund.

5. Packaging for Activewear Safety

Gym clothing—especially compression gear, lightweight tanks, and fleece hoodies—requires careful packaging to avoid damage, wrinkling, or moisture exposure. We use specialized packaging to protect your order:

Individual Item Protection: Each piece of activewear is placed in a breathable, moisture-resistant plastic bag (for items like sweat-wicking tees) or tissue paper (for fleece hoodies) to prevent wrinkling and color transfer. Compression gear is folded flat (not rolled) to maintain its stretch, and sports bras include a supportive insert to preserve shape.
Outer Shipping Container: We use sturdy, corrugated boxes (for bulk orders) or padded envelopes (for single items like leggings) to withstand transit. For international orders, we add extra padding to protect against rough handling (e.g., preventing men’s shorts from being crushed).
Branding & Sustainability: Our packaging features minimal Gymshard branding (to reduce waste) and is made from 80% recycled materials—aligning with our commitment to sustainability while keeping your gear safe.

6. Undelivered & Returned Shipments

An order may be returned to us by the carrier if:

The shipping address is incorrect or incomplete (e.g., missing apartment number, wrong city).
The recipient is unavailable to accept delivery (after 2-3 attempted deliveries, depending on the carrier).
The order is refused by the recipient (excluding cases of Gymshard errors, e.g., sending the wrong size or style).

If your order is returned to us:

We’ll notify you via email within 2 business days of receiving the returned shipment.
You may choose to:

Have the order reshipped to a corrected address (no additional shipping cost—we cover it, even for international orders).
Receive a full refund (processed within 5 business days to your original payment method, in USD).

If we don’t receive a response from you within 10 business days, we’ll automatically process a full refund to avoid holding your funds unnecessarily.

7. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carrier partnerships, global logistics rules, or our business practices (e.g., adding faster shipping options for custom items). When updates are made:

We revise the “Last Updated” date at the top of this page.
We post the new version on our website (www.gymshard.com) and email existing customers if changes affect core terms (e.g., adjusting the 6-12 day delivery timeline, modifying free shipping eligibility).

The updated policy applies to all orders placed on or after the “Last Updated” date—for orders placed before, the policy in effect at the time of purchase applies.

8. Contact Us

If you have questions about shipping (e.g., tracking an order, updating your address, international customs rules), need help with a delayed delivery (beyond the 12-day window), or have concerns about your gym clothing’s transit, contact our customer support team:

Email: [email protected]

Website: www.gymshard.com (for self-service tracking, shipping FAQs, and international customs guides)