Terms of Purchase – Gymshard

These Terms of Purchase (“Terms”) govern your purchase of men’s and women’s gym clothing (including training essentials, post-workout layers, specialized gear, and everyday activewear) from Gymshard (“we,” “us,” or “our”) through our website (www.gymshard.com). By placing an order with us, you (“you,” “Customer”) agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on our website. Please read these Terms carefully before completing a purchase—if you do not agree, do not place an order.

1. Order Placement and Acceptance

1.1 Order Submission

When you add gym clothing to your cart, proceed to checkout, and submit your order, you are making a binding offer to purchase the selected items at the listed price (in United States Dollars, USD)—including any applicable taxes (unless stated otherwise for international orders). All orders are subject to our acceptance, and we reserve the right to decline or cancel an order for any reason, including but not limited to:

  • Product Unavailability: A gym clothing style (e.g., men’s compression tops, women’s high-waisted leggings) selling out before your order is processed (we update stock levels in real time, but occasional discrepancies may occur).
  • Pricing or Description Errors: Typos in gym clothing prices, size details (e.g., “XL” mislabeled as “L”), or product descriptions (e.g., incorrect fabric claims like “moisture-wicking” for non-performance tees).
  • Suspected Fraud: Unauthorized payment methods, mismatched billing/shipping addresses, or multiple duplicate orders for the same gym clothing style (e.g., 5 pairs of the same women’s sports bras).
  • Incomplete Information: Missing details like clothing size (critical for proper fit of men’s/women’s activewear) or shipping address components (e.g., apartment number, zip code/city).

1.2 Order Confirmation

You will receive an automated “Order Acknowledgment” email immediately after submitting your order—this confirms we have received your request but does not constitute acceptance. We will send a separate “Order Confirmation” email within 1-2 business days once we have verified your payment, confirmed gym clothing availability (including your selected size for men’s/women’s fits), and processed your order. The contract between you and Gymshard is formed only when we send the Order Confirmation. If we cannot accept your order (e.g., your desired gym clothing size is out of stock), we will notify you via email and issue a full refund if payment was already processed.

2. Pricing and Payment

2.1 Pricing

All gym clothing prices on our website are displayed in United States Dollars (USD) and include any applicable taxes (unless stated otherwise for international orders). We reserve the right to change prices at any time, but the price charged for your order will be the price listed at the time you submit your order (provided we accept the order). Pricing errors will be corrected promptly, and if a lower price is available after your purchase, we do not offer price adjustments unless explicitly stated in a promotion (e.g., “30-day price match guarantee for men’s/women’s gym shorts”).

2.2 Payment Methods

We accept the following secure payment methods (subject to change):

  • Credit cards (Visa, Mastercard, American Express, Discover).
  • Debit cards (linked to a valid checking account).
  • Digital wallets (e.g., PayPal, Apple Pay, Google Pay).

By providing payment details, you confirm that you are the authorized user of the payment method and that sufficient funds/credit are available to cover the order total. We do not store full credit card information—all payment processing is handled by third-party providers (e.g., Stripe, PayPal) that comply with global security standards (e.g., PCI DSS) to protect your financial data.

2.3 Payment Processing

Payment is charged to your selected method at the time we send the Order Confirmation. If payment is declined (e.g., insufficient funds, expired card, or billing address mismatch), we will notify you via email and pause your order—you must update your payment details within 3 business days, or we will cancel the order.

3. Shipping and Delivery

3.1 Processing Time

After receiving your Order Confirmation, we will process your order (inspect gym clothing for quality, verify size accuracy for men’s/women’s fits, and package securely) within 1-3 business days (Monday to Friday, excluding weekends and public holidays). Processing time may be extended for custom or limited-edition gym clothing styles (e.g., personalized men’s hoodies with custom logos)—if applicable, extended timelines (3-5 business days) will be clearly stated on the product page.

3.2 Delivery Timelines and Shipping Costs

  • Delivery Timeline: Regardless of your location, all orders will be delivered within 6-12 business days from the date your order ships. This timeline includes transit time and accounts for standard processing delays (e.g., order verification, carrier handling) but does not include customs clearance time for international orders (see Section 3.3 for details).
  • Shipping Costs: We offer global free shipping for all orders—there is no minimum purchase requirement. Whether you’re buying one pair of women’s leggings or three men’s tees, shipping is always free, with no hidden fees.

All shipments include a tracking number, which will be sent to your email once your order ships. You can use this number to monitor delivery status via the shipping carrier’s website (e.g., USPS, DHL, FedEx).

3.3 International Delivery Notes

For international orders, please note the following to avoid delays:

  • Customs Duties & Taxes: Gymshard does not cover customs duties, import taxes, or fees imposed by your country’s customs authority. These charges are the responsibility of the recipient and must be paid directly to the customs office upon delivery. We recommend checking with your local customs agency before ordering to understand potential costs (e.g., VAT rates for EU countries, import fees for Australia) for men’s/women’s gym clothing.
  • Customs Documentation: We include all required paperwork (e.g., commercial invoice, product description, value declaration) to facilitate clearance. The declared value is the total amount you paid for the order (in USD), and we accurately label items as “activewear/gym clothing” to avoid customs confusion.

4. Returns and Refunds

4.1 Return Eligibility

You may return unused, undamaged gym clothing (with original packaging, tags, and hygiene liners intact—where applicable, e.g., sports bras) within 60 days of the delivery date. The following items are not eligible for returns:

  • Worn or Altered Items: Gym clothing that shows signs of wear (e.g., sweat stains on tees, stretched fabric from use, pilling on hoodies) or has been altered (e.g., hemmed shorts, removed tags).
  • Final Sale Items: Gym clothing clearly marked as “Final Sale” on the product page (typically clearance, limited-edition, or personalized styles like custom-printed men’s tanks).
  • Hygiene-Sensitive Items: Sports bras or underwear (unless unopened and in original, sealed packaging—for health and safety reasons).

4.2 Return Process

To initiate a return for eligible gym clothing (e.g., men’s compression tops that don’t fit, women’s leggings you no longer need):

  1. Email our customer support team at [email protected] with your order number, gym clothing style/SKU, and reason for return.
  2. We will review your request within 1 business day and send a Return Authorization (RA) number, along with instructions for shipping the items back to us.
  3. Package the gym clothing securely (we recommend using the original box to prevent damage during transit—add tissue paper for delicate items like lightweight tanks) and include the RA number on the package.
  4. Ship the package to the designated return address (provided with your RA number). While we offer global free shipping for orders, return shipping costs are the responsibility of the customer (unless the return is due to our error—see Section 4.4 for details). We recommend using a trackable shipping service to avoid loss.

4.3 Refund Processing

  • Refund Timeline: Once we receive and inspect your returned gym clothing (and confirm eligibility), we will process your refund within 5-10 business days. Refunds are issued to the original payment method (in USD), and you will receive a “Refund Confirmed” email once initiated.
  • Refund Amount: You will receive a full refund of the purchase price (excluding any original shipping costs—though we offer free shipping, so this typically does not apply). If the gym clothing was purchased with a discount code, the refund will reflect the discounted price paid.
  • Refund Appearance Time: The time it takes for the refund to show in your account depends on your payment provider:
  • Credit/debit cards: 3-7 business days (processing times vary by bank).
  • PayPal/digital wallets: 1-3 business days.

4.4 Returns Due to Gymshard Errors

If your return is due to an error on our part (e.g., wrong size shipped, defective gym clothing like a torn seam on shorts, incorrect style delivered), we will:

  1. Provide a pre-paid shipping label for return (no cost to you).
  2. Process your refund within 5 business days of receiving the returned item (faster than our standard timeline).
  3. Offer a free replacement (if the correct gym clothing style/size is in stock) or a store credit (your choice—if you prefer to shop for other items like women’s sports bras or men’s joggers).

5. Product Quality and Warranty

5.1 Quality Assurance

All our men’s and women’s gym clothing undergoes strict quality checks before shipping—we verify fabric performance (e.g., moisture-wicking ability of tees, stretch of leggings), stitching integrity, and size accuracy (to ensure fits work for men’s broader frames and women’s specific proportions). However, if you receive defective gym clothing (e.g., a broken zipper on a hoodie, a hole in shorts) within 30 days of delivery, contact us at [email protected]—we will offer a free replacement, full refund, or repair (your choice).

5.2 Limited Warranty

We offer a 90-day limited warranty on all non-final-sale gym clothing, covering defects in materials or craftsmanship. The warranty does not cover damage from normal wear and tear (e.g., pilling on fleece, faded colors from washing), improper care (e.g., washing performance tees in hot water, drying leggings in a dryer), or accidental damage (e.g., tears from gym equipment). To make a warranty claim, provide your order number and photos of the defect via email—we will review and respond within 2 business days.

6. Cancellations

6.1 Cancellations by You

You may cancel an order only if it has not been shipped (i.e., before you receive the shipping confirmation email). To cancel, email us at [email protected] with your order number and “Cancel Order” in the subject line. We will confirm cancellation via email and issue a full refund (in USD) within 5-10 business days. Once an order has shipped, you must follow the return process (Section 4) to request a refund.

6.2 Cancellations by Us

We may cancel your order at any time (even after sending the Order Confirmation) if:

  • The gym clothing becomes unavailable after confirmation (e.g., a manufacturing issue halts production of men’s compression tops).
  • We discover fraudulent activity or unauthorized payment (e.g., stolen credit card used to purchase women’s sports bras).
  • We are unable to deliver to your address (e.g., a remote location not serviced by our carriers, or an address deemed undeliverable by the carrier).

If we cancel your order after payment, we will issue a full refund (in USD) within 5-10 business days and notify you via email with the reason for cancellation.

7. Limitation of Liability

To the maximum extent permitted by law, Gymshard shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our men’s/women’s gym clothing, including but not limited to:

  • Loss of use or enjoyment of the product (e.g., missing a workout due to delayed gym clothing delivery).
  • Inconvenience from returns or exchanges (e.g., needing to ship back ill-fitting women’s leggings).
  • Damages to the gym clothing from normal wear, improper care, or accidents (e.g., tears from gym equipment).
  • Costs incurred from third-party services (e.g., dry cleaning fees for damaged activewear).

Our total liability to you for any claim related to these Terms or your order shall not exceed the total amount you paid (in USD) for the affected gym clothing item(s).

8. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in business practices, legal requirements, or shipping policies (e.g., adjusting return timelines for seasonal gym clothing collections). When updates are made, we will revise the “Last Updated” date at the top of these Terms and post the new version on our website. The updated Terms will apply to all orders placed on or after the update date—for existing orders (placed before the update), the Terms in effect at the time of purchase will apply. We encourage you to review these Terms periodically before placing an order.

9. Contact Us

If you have questions, concerns, or requests regarding these Terms of Purchase or your order of men’s/women’s gym clothing, please contact our customer support team at:

Email: [email protected]

Website: www.gymshard.com