Refund Policy – Gymshard

At Gymshard, we know finding the right gym clothing—whether it’s a men’s compression top for weightlifting or a women’s sports bra for yoga—requires trust. This Refund Policy outlines how we handle refunds for our men’s and women’s activewear, ensuring transparency, fairness, and a smooth experience if you’re not fully satisfied with your purchase. By placing an order with us, you agree to the terms below, which align with our Terms of Purchase and Privacy Policy.

1. Refund Eligibility

To qualify for a refund, your return must meet all criteria—critical for protecting the quality of our activewear (especially hygiene-sensitive or performance-focused styles) and ensuring fairness for all customers:

  • Timeframe: You must initiate a refund request within 60 days of the delivery date (confirmed by the shipping carrier’s tracking information). Requests made after this window will not be approved.
  • Product Condition: The gym clothing must be unused, unworn, and undamaged, with all original packaging, tags, and hygiene components intact. This includes:
  • Original product packaging (e.g., sealed plastic bags for sports bras, cardboard boxes for hoodie sets) with Gymshard branding unmarked.
  • Attached tags (size labels, care instruction tags, brand tags)—no cuts, tears, or removal.
  • Hygiene liners (for sports bras, underwear, or compression gear) must remain sealed and unremoved (for health and safety reasons).
  • No signs of wear (e.g., sweat stains on tees, stretched fabric from workouts, pilling on fleece, or makeup smudges on collars—quick fit checks indoors on clean surfaces are allowed).
  • No alterations (e.g., hemmed shorts, modified straps on leggings, or custom prints added).
  • Proof of Purchase: You must provide your valid Gymshard order number (found in your Order Confirmation email) when requesting a refund.
  • Exceptions: The following items are not eligible for refunds under any circumstances:
  • Final Sale Items: Gym clothing clearly marked “Final Sale” on the product page (typically clearance, limited-edition, or personalized styles like custom-printed men’s tanks).
  • Hygiene-Sensitive Items: Sports bras, underwear, or compression gear that have had hygiene liners removed, been opened, or worn (even once).
  • Worn or Damaged Gear: Activewear that shows signs of use (e.g., faded colors from washing, tears from gym equipment), damage from improper care (e.g., washing performance tees in hot water), or accidental harm (e.g., bleach stains).

2. How to Initiate a Refund

Follow these steps to request a refund for eligible gym clothing—proper preparation ensures your return is processed quickly and without issues:

  1. Contact Customer Support First: Do not ship items back without prior approval. Email our team at [email protected] and include:
  • Your full name and registered email address (linked to your Gymshard account).
  • Order number, product style name, and SKU (e.g., “Women’s High-Impact Sports Bra – SKU: WB-012,” “Men’s Compression Tee – SKU: MT-008”).
  • Reason for the refund (e.g., “Size too small for men’s frame,” “Women’s leggings don’t fit as expected,” “Color differs from website”).
  • Clear photos of the item (front, back, tags, and packaging) to confirm condition (e.g., proving tags are intact, fabric is unworn).
  1. Receive Return Authorization (RA): Our team will review your request within 1-2 business days. If approved, we’ll send you a unique RA number and detailed return instructions, including:
  • The designated return shipping address (do not use the address on your original delivery label—this may be a fulfillment center, not our returns processing location).
  • Packaging guidelines (e.g., use the original sealed bag for sports bras to avoid damage; place bulkier items like hoodies in a sturdy box with padding).
  • A reminder about return shipping costs: While we offer global free shipping for orders, you are responsible for return shipping costs unless the refund is due to a Gymshard error (see Section 4 for details). We recommend using a trackable shipping service (e.g., USPS, DHL) and keeping the tracking number—Gymshard is not liable for items lost, stolen, or damaged in transit.
  1. Ship the Items Safely:
  • Package the gym clothing securely to prevent damage (e.g., fold leggings flat to avoid creases, wrap hoodies in tissue paper to protect fleece).
  • Clearly write the RA number on the outside of the package (missing or incorrect RA numbers will delay processing).
  • Ship the package within 7 days of receiving your RA number—delayed shipments may be denied if they exceed the 60-day return window.

3. Refund Processing Timeline

Once we receive your returned gym clothing, we follow a structured process to ensure timely refunds (consistent with our 5-10 day policy):

  1. Inspection: Our team will inspect the items within 2-3 business days of delivery to our returns center, verifying they meet eligibility criteria (e.g., unworn condition, intact tags, original packaging).
  2. Approval & Refund Initiation: If the items are eligible, we will process your refund within 5-10 business days of inspection. Refunds are issued to the original payment method used for the purchase (in USD), and you will receive a “Refund Confirmed” email with details (refund amount, transaction ID, and expected appearance time).
  3. Refund Appearance Time: The time it takes for the refund to show in your account depends on your payment provider:
  • Credit/debit cards: 3-7 business days (processing times vary by bank—some may take longer during weekends or holidays).
  • PayPal/digital wallets: 1-3 business days (faster processing for most users).
  • If the refund is delayed beyond these timelines, contact your payment provider directly—Gymshard cannot accelerate their internal processing, but we can provide proof of refund initiation if needed.
  1. Denial Notification: If the items do not meet eligibility criteria (e.g., tags removed, signs of wear), we will email you within 3 business days of inspection, explaining the reason for denial. We offer two options:
  • Ship the items back to you (at your expense—we will provide a shipping quote before sending).
  • Dispose of the items (with your written consent, if you do not wish to receive them back).

4. Special Cases for Refunds (Gymshard Errors)

If your refund is due to an error on our part, we cover all costs and expedite processing to make it right:

  • Eligible Errors:
  • Incorrect Item: You received a different style/size than ordered (e.g., men’s XL shorts instead of M, women’s leggings instead of a tee).
  • Defective Gear: The item arrived with manufacturing defects (e.g., broken zippers on hoodies, loose stitching on leggings, holes in fabric, or faulty elastic on waistbands).
  • Description Mismatch: The product does not match the website description (e.g., “moisture-wicking” tee does not wick sweat, “high-waisted” leggings sit at the hips, or color differs drastically from photos).
  • Our Resolution:
  1. Contact us within 7 days of delivery with photos of the error (e.g., defective stitching, wrong size tag).
  2. We will send a pre-paid shipping label for return (no cost to you—global coverage included).
  3. Choose between:
  • A full refund processed within 5 business days (faster than our standard 5-10 day timeline).
  • A free replacement (if the correct style/size is in stock)—shipped via our global free shipping, with delivery within 6-12 days.
  • A store credit (for 110% of the purchase price) to use on future orders (ideal if you want to try a different style).

5. Lost or Undelivered Orders (Refund Options)

If your order is marked “delivered” by the shipping carrier but you never received it, or if it is lost in transit:

  1. Contact us at [email protected] within 48 hours of the estimated delivery date (from your Shipment Confirmation email).
  2. Provide your order number and tracking number—we will work with the carrier to investigate (this may take 3-5 business days, as carriers need time to trace delivery to neighbors, secure locations, or delivery staff).
  3. If the carrier confirms the order is lost or undelivered:
  • We will issue a full refund within 5 business days (in USD) to your original payment method.
  • Or, if you prefer, we can send a replacement order via global free shipping (delivery within 6-12 days)—no extra cost to you.

6. Updates to This Policy

We may update this Refund Policy periodically to reflect changes in business practices (e.g., adjusting return timelines for seasonal collections) or legal requirements. When updates are made:

  • We revise the “Last Updated” date at the top of this page.
  • We post the new version on our website (www.gymshard.com) and notify existing customers via email if changes are significant (e.g., updating eligibility for hygiene-sensitive items, adjusting refund processing timelines).

The updated policy applies to all refund requests initiated on or after the “Last Updated” date—for requests initiated before, the policy in effect at the time of your order applies.

7. Contact Us

If you have questions about refunds, need help initiating a return, or want to follow up on a pending refund, reach out to our customer support team:

Email: [email protected]

Website: www.gymshard.com (for self-service resources, e.g., return status checks, FAQs about eligible items, and size guide reminders)